Frequently Asked Questions
Answers to all your questions about 35bp
From opening an account to payment methods, bonuses to responsible gaming — find detailed answers to the most frequently asked questions about 35bp all in one place.
35bp is a trusted online gaming platform for players in Bangladesh. Thousands of players enjoy cricket betting, slots, and live casino with us every day. Below we have arranged the most frequently asked questions into five categories — account registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. If you do not find the answer to your question, our 24/7 Bangla live chat support is always ready to help.
Account and Registration
5 Questions
You must be at least 21 years old to open an account at 35bp. Your age will be verified during registration. Minors are strictly prohibited from registering, and any such account found will be closed immediately.
No, each person may operate only one account. Creating multiple accounts violates our policy and can result in loss of bonus benefits as well as account cancellation. If you have any issues, please contact us via live chat.
Account verification may require a photo of a government-issued ID such as a national identity card or passport. The verification process is completed quickly and your information is kept fully secure. Withdrawals may be restricted if verification is not completed.
Go to the 35bp Login page, click the 'Forgot password?' option, and enter your registered email address. A reset link will be sent to your email. The link is valid for a limited time, so change your password promptly. If you have trouble, get help via live chat.
Yes, 35bp gives you the option to temporarily or permanently close your account. We support this step as part of responsible gaming. For more details, visit our responsible gaming page or contact our support team directly.
Deposits and Withdrawals
5 Questions
After depositing into 35bp via bKash, the amount is usually credited to your account within a few minutes. The minimum deposit amount is ৳100. Occasional minor delays may occur due to network traffic — in that case, contact live chat with your transaction reference number.
A successful withdrawal request from 35bp to Nagad is generally processed within 10 to 45 minutes. The minimum withdrawal amount is ৳800. If your account is verified and the correct Nagad number is provided, processing will complete within the stated time.
35bp itself does not charge any deposit or withdrawal fees. However, your payment provider — such as bKash, Nagad, or Rocket — may apply their own transaction charges. Bank transfer fees may also apply depending on your bank.
Bank transfer withdrawals are also generally processed within 10 to 45 minutes. However, it may take a little longer to see the balance due to the bank's own clearing time. Make sure to provide correct account details.
Yes, 35bp supports both Rocket and Upay payment methods. The minimum deposit amount is ৳100 for all methods. Please confirm the correct mobile number and amount when making a deposit.
Games and Rules
5 Questions
Yes, betting on cricket and various other sports is available at 35bp. You can bet on BPL, IPL, T20 World Cup, and ICC tournament matches. Choose the right market and place your preferred amount. Detailed gameplay guides are available on the cricket page.
To bet on a BPL match, log in first, go to the cricket section, and select the specific match. Various markets are available such as match winner, total runs, over/under, and player performance. Bets can be changed up until the match starts.
Yes, all slots games at 35bp are fully supported on smartphones and tablets. They can be played in the browser without downloading any app. A smooth experience is available on both iOS and Android devices. Visit the slots page for more details.
RTP is the theoretical payout percentage of a game — it represents how much of each wager is expected to be returned on average over the long term. A higher RTP means the game tends to return a greater amount over time, but the outcome of each session is random.
Live casino games at 35bp are operated on platforms from world-class providers such as Evolution Gaming and Ezugi, which are independently audited. Transparency in gameplay is ensured through real dealers and live streaming.
Bonuses and Promotions
5 Questions
New members at 35bp receive a 100% match bonus on their first deposit, up to ৳8,000. For example, if you deposit ৳5,000 you will receive an additional ৳5,000 as a bonus. A wagering requirement of 20 times the bonus amount must be met before withdrawal.
A 20x wagering requirement means you must wager 20 times the total bonus amount. Say you received a ৳2,000 bonus — you would need to complete a total of ৳40,000 in wagers before withdrawing. Wagering contribution rates may vary by game — full details are on the terms and conditions page.
You join 35bp's VIP program automatically — no separate application is needed. Based on regular gameplay and activity, you can move up from Bronze to Silver, Gold, and Platinum levels. Higher levels come with special benefits ranging from weekly cashback to personal support.
Weekly cashback is available across 35bp's four VIP levels: up to 0.2% at Bronze, up to 0.4% at Silver, up to 0.6% at Gold, and up to 0.8% at Platinum. Cashback is added directly to your account and can be used right away.
Once a bonus is declined or cancelled, the same offer generally cannot be claimed again. However, check the promotions page regularly for other ongoing offers, or ask via live chat.
Security and Responsible Gaming
5 Questions
35bp uses SSL encryption technology to keep all personal and financial information secure. Your data is not sold or shared with third parties. Visit our privacy policy page for more details.
35bp offers several responsible gaming tools: setting deposit limits, session time limits, temporary self-exclusion, and the option to permanently close your account. If you feel gaming is going out of control, let our team know immediately via live chat.
Set a specific budget and do not go beyond it. Do not place larger bets to try to recover money you have lost. Take breaks and talk to family or friends. Use the tools on our responsible gaming page if needed.
35bp follows a strict age verification process — only those aged 21 or above can open an account. Additional proof of identity may be requested for suspicious accounts. Parents can use parental control software on their children's devices.
35bp's Bangla-speaking support team is available 24 hours a day, 7 days a week via live chat. You can also contact us by email: [email protected]. There is no phone or WhatsApp number — all support is provided through live chat and email.
Still have questions? Contact support
Our Bangla-speaking support team is by your side day and night. Chat with us directly via live chat or send an email — whichever works best for you.
Email: [email protected] | Live chat — 24/7 in Bangla | For 21+ only